Shipping, Returns & Refund Policy

  1. SHIPPING AND INSPECTION ON DELIVERY
  • Method: Delivered through reputable nationwide courier services.
  • Delivery time:
    • Inner Ho Chi Minh City and Ba Ria – Vung Tau: 01 – 03 business days.
    • Other provinces: 03 – 05 business days.
  • Shipping fee: DAN86 offers free shipping on all orders, or subject to the promotion conditions shown on the checkout page.
  • International orders: Free shipping applies to deliveries within Vietnam only. For delivery outside Vietnam, please contact our hotline +84 933 133 516 (Zalo/WhatsApp) for a shipping quote.
  • Inspection on delivery: Customers may open the package and inspect the product’s exterior before paying the courier.
  1. EXCHANGE AND RETURN POLICY
  • Return period: Within 07 days of successful delivery.
  • Conditions: The product has a manufacturing defect, is moldy, was damaged in transit, or the wrong model was delivered. The product must be in its original packaging and unused (agricultural products must remain sealed).
  1. REFUND POLICY
  • Conditions: Applies when DAN86 has no suitable replacement or when the order is cancelled due to a fault on the part of DAN86.
  • Method & timeframe: Direct bank transfer within 03 to 05 business days after DAN86 receives the returned goods and confirms that they meet the return conditions.
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